Contact Us About Casino Reviews and Corrections
Need to get in touch with the Casinouk Games team? Here’s how to reach us and what to expect when you do.
How to Contact Us
The fastest and only way to reach our editorial team is by email:
Email: [email protected]
We read every message that arrives at this address. There are no phone lines, live chat, or physical offices — email is the single channel we use, and it keeps a clear record of every conversation on both sides.
What to Write to Us About
We welcome messages on the following topics:
- Corrections and updates. Spotted an outdated bonus term, a casino that has changed its licence status, or a factual error in one of our reviews? Send us the details, ideally with a link to the page in question, and we’ll verify and correct it.
- Editorial questions. If you want to know how we evaluate casinos, rank free-spin offers, or assess wagering requirements, our editors are happy to explain our methodology.
- Partnerships and cooperation. Operators, affiliates, and other industry parties can pitch collaboration ideas via the same address.
Please note: we are an independent review and information service. We do not operate any casinos, process deposits or withdrawals, and we cannot access player accounts. If your message concerns a specific issue with an operator — a delayed withdrawal, a blocked account, or a bonus dispute — you’ll need to contact that casino’s support team directly, and, where applicable, the UK Gambling Commission.
Response Times
We aim to reply to every legitimate enquiry within 2–3 working days. Messages that require additional research — for example, verifying a licence claim against the Gambling Commission’s public register — may take a little longer, but we’ll always confirm receipt in the meantime.
To help us respond quickly, please include a clear subject line and all relevant details in your first message.
Gambling Support
If you or someone you know is struggling with gambling-related harm, please do not contact us about it. Casinouk Games is a review and information resource — we are not equipped to provide support for problem gambling, and emails on this subject will not receive the help you need.
Instead, please reach out to the dedicated support services listed on our Responsible Gambling page, where you’ll find organisations offering free, confidential help in the United Kingdom.
Casinouk Games editorial team