Privacy Policy: Data Use, Cookies and Your Rights
Last updated: 17 September 2026
Casinouk Games ("we", "us", "our") operates the website casinouk-games.com (the "Site"). We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy explains what personal data we collect, why we collect it, how we use it, and what rights you have in relation to it.
What Data We Collect
We may collect and process the following categories of personal data:
- Identity data: your name, date of birth, and other identifying information needed to verify your age and identity.
- Contact data: your email address and other contact details you provide.
- Account data: your username, password, and account preferences.
- Transaction data: information about deposits, withdrawals, and gaming activity. Please note that we do not accept payments by credit card.
- Technical data: your IP address, browser type, device information, and how you interact with the Site.
- Compliance data: records relating to anti-money laundering (AML), counter-terrorist financing (CTF), and know-your-customer (KYC) checks, including checks required for customers with net deposits of £150 or more per month.
Why We Process Your Data
We process your personal data on the following legal bases:
- Legal obligation — to comply with requirements imposed by the UK Gambling Commission and other applicable law, including age verification, identity checks, AML/CTF and KYC procedures, and participation in the national self-exclusion scheme (GAMSTOP).
- Contract — to provide and manage your account and the services you request.
- Legitimate interests — to keep the Site secure, prevent fraud, and understand how the Site is used.
- Consent — where you have given consent, for example for certain cookies or marketing communications. You may withdraw your consent at any time.
How We Use Your Data
We use your personal data to:
- Verify your age and identity, and confirm you are not on the self-exclusion register.
- Operate and secure your account and the Site.
- Process deposits and withdrawals and detect fraud or money laundering.
- Provide responsible gambling tools, including deposit limits, loss limits, session time limits, reality checks, timeouts, and self-exclusion.
- Respond to your questions, requests, and complaints.
Cookies
The Site uses cookies and similar technologies. Some cookies are strictly necessary for the Site to function and to meet our legal obligations. Other cookies — for example those used for analytics or preferences — are only set with your consent. You can manage or withdraw your cookie choices at any time through your browser settings or our cookie settings, and you can withdraw consent without affecting the lawfulness of processing based on consent before its withdrawal.
Sharing Your Data
We share personal data only where necessary:
- With regulators and authorities, including the UK Gambling Commission, where required by law.
- With payment providers who facilitate your deposits and withdrawals.
- With service providers who help us operate the Site, under contractual confidentiality obligations.
- As part of self-exclusion and age verification arrangements required by law.
We do not sell your personal data.
Retention
We retain your personal data only as long as necessary for the purposes described in this policy, including any period required by legal and regulatory obligations.
Your Rights
Under UK data protection law, you have the right to:
- Access — request a copy of the personal data we hold about you.
- Rectification — ask us to correct inaccurate or incomplete data.
- Erasure — ask us to delete your data, subject to legal retention requirements.
- Restriction — ask us to restrict processing in certain circumstances.
- Portability — receive your data in a structured, commonly used format.
- Object — object to processing based on legitimate interests or direct marketing.
- Withdraw consent — where processing is based on consent.
To exercise any of these rights, contact us at [email protected]. We will respond within one month, as required by law.
Children
Gambling is not legal for persons under 18 in the UK. We do not knowingly collect data from, or allow participation by, anyone below the legal gambling age. If we learn that a minor has provided personal data, we will delete it.
Data Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
Changes to This Policy
We may update this Privacy Policy from time to time. The current version is always available on this page, with the date of the latest update shown above.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, contact us at [email protected].
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection, at https://ico.org.uk.